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Quality is the eternal theme of Wuhan Guoce Science & Technology
Company. The animus and direction of quality management in Guoce Company
is to base on human, surround market and make customers more satisfied.
The general principle of quality management is to apply ISO9001 International
Standard, improve operate level of quality management gradually, and
offer high-quality products for customers.
Guoce Company always regards after-sales services as the second competition
when corporation enters into market; company's identification and
the extensibility of product's quality; and one of the most important
steps in confirming and extending market.
The technology department commits after-sales service. The department
visits and trains customers unperiodically while the department matches
26 sales-service stations. Task department and sales department establish
after-sales service obligations. The main obligations: to deal with
the customers routine litigations; recept visiting customers, collect
and arrange relative information and announce customers the final
results; surveil service quality, meanwhile assist local offices and
stations to finish, the after-sales tasks to make the before-sales,
after-sales service, and technological support form a dargon service.
The leaders of company realize that the competition is the energy
of market economy. At gradually vigorous market competition, quantity
is always as Greatcreat Company's strategy, diplomacy and topic. The
company insists on the operating principle that it regards quantity
as the foundation, market as the center, efficiency as the purpose.
According to the ISO9001 standard, the company does the large quantity
of hard meticulous task in designing product and developing, purchasing,
producing, serving, surveilling and measuring, even analysising and
improving in the whole process. The company passed the ISO9001 quantity
management system authentication by Chinese Ship Quantity Authentication
Agency in August,2000.In 2002, the company organized and planned the
work of changing new standard for 2000 newly Standard and passed the
ISO9001 2000 version standard quantity management system authentication
in May 5,2002.
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